Managed I.T. Services

At Smartlogic, we call ourselves a “one-stop shop” when it comes to I.T. and a key part of that comes from our ‘Managed I.T. Services’ offering. Our plans provide exactly that, a complete solution to make sure your business’ I.T. needs are always looked after because we believe prevention is better than cure.

Being a managed services customer also means you have access to other benefits including discounted rates on hardware and labour for project work!

*With Smartlogic, I.T. support is never more than a call away!*

Exceptional Service

We pride ourselves on exactly that, exceptional service. Around the clock remote monitoring helps us pick up emerging issues before they can cause any downtime. In the event of downtime, our engineer will response in under 60 minutes for critical issues, an industry leading figure.

Exceptional Value

Not only do we cover everything I.T. related that your business might require, but we are also very competitive when it comes to our pricing. Our strong supplier partnerships and efficient team mean we can offer you market leading value on hardware, monthly maintenance plans, and ad-hoc pricing. We are so confident of our value that we offer a price promise on quotes.

*Our team are kitted out to tackle all of your business’ I.T. needs.*

Our Price Promise

To show our commitment to providing the most cost-effective managed I.T. service in the market, we offer the Smartlogic Price Promise. Find a better price for managed I.T. services and we will beat it by 10%, that’s our guarantee!

Just ask for a free no-obligation quote and see the Smartlogic difference for yourself!

Our Managed I.T. Service Plans

Managed services plans offer the best solution for your peace of mind. Subscribing to one of our custom plans means we are always looking after your business’ I.T., making sure your systems are in the best of health. We generally provide you with two options, the ‘essential plan’ and the ‘unlimited plan’. Both of which include various aspects of the list below:

At a glance, here are some of the key offerings from our managed services plans that will help your business:

24/7 remote monitoring
Onsite and remote support hours
Scheduled onsite maintenance visits
Routine maintenance, error checks and reports
Management of software updates, licenses and patches
Hardware, software management, subscriptions and licenses
Helpdesk access during business hours (Mon – Fri, 8AM – 6PM)
Discounted rates for after-hours work and additional one-off projects

For anything else, just ask! We can take care of many specific hardware or software requirements that your business might have, as well as cloud services, backups and telephone systems.

*From cloud services to cyber security, there’s just one managed I.T. services provider you need for it all!*

Why You Should You be on a Managed Services Plan

Being on a managed service plan is extremely beneficial to your business. For starters, our prevention focused approach to I.T. means problems are detected early and resolved quickly. The result of this is less unpleasant surprises in the form of unplanned downtime! More time online means higher productivity for your business.

At a glance, here are five reasons why you should be on a managed service plan:

Early detection and resolution of problems
Fixed monthly payments Unlimited support
Single point of contact for all of your I.T. requirements
Scalability for your business if your staff numbers change
Access to specialized services and discounts through our industry partners

Flexibility is also a key part of our managed I.T. services offering, our agreed support hours can be adjusted to suit your business. There are no additional fees for this!.

We want you to stay with us because of our excellent work rather than having to stay with us because of a long-term contract. Adding to our service first approach, all work required to switch to us from your existing provider is free of charge!

To work with Smartlogic, request a free quote by filling in the form below and receive a complimentary no-obligation I.T. systems audit worth $660!

Delivering I.T. through managed services has become commonplace in the I.T. industry in recent years. Previously, I.T. companies worked on a break/fix model which was primarily focused on fixing problems when they came about. In contrast, Managed Services is a solutions-based approach to I.T. which focuses on prevention, maintenance, and providing solutions to customers that improve the efficiency of their business.

Standard Components of Our Managed Services Plan

24/7 remote monitoring of server(s)
Routine maintenance, error checking and reporting
Included support hours (onsite and remote)
Business hours access to help desk (Mon – Fri, 8:00 AM – 6:00 PM)
Management of antivirus and security software
Onsite backup scheduling and verification
Application of patches and updates
Monthly site visits to perform maintenance
Monitoring of system health
Discounted rate for additional projects (outside the scope of your agreement)

There are different options available in relation to the level of support hours included in your monthly fee; this will depend on various factors such as the size of your company and how often you require assistance. Our plans cater for small companies who only require a few hours of support per month, right up to larger companies who require unlimited support.

Optional Components

Hosted email exchange
Other cloud services
Telephone systems
Software licensing e.g. Office 365, ESET NOD32 Antivirus, Shadow Protect, etc.

The cost of these components will depend on the specific needs of your business and can be rolled into your monthly fee as required. We have excellent relationships with New Zealand's biggest vendors of hardware and software, so we can always source the various products your business requires.

Key Benefits of Our Managed Services Plan

A focus on prevention
Early detection and resolution of problems
Fixed monthly payments
Scalability as your staff numbers increase/decrease
A single point of contact for all of your I.T. requirements
Access to specialised services through our vendor partners
Less unplanned downtime
Higher productivity
A rolling monthly contract without the need for a long-term commitment

Flexibility

A great advantage of our plans is their flexibility; the included support hours can be adjusted every three months as the needs of your business change. There are no additional fees incurred for changing your plan. Combine this with the fact that we don't lock customers into long-term contracts and it's clear that our philosophy is a little different. We believe that our customers should stay with us because we are doing an excellent job in supporting them, not because they are locked into annual contracts.

Initial Projects

Often when companies switch I.T. providers they are looking to review/update their current technology. Through our excellent suppliers, we can source quality hardware from routers to servers, and complete any initial project work that your company requires. Being on a managed services plan with us entitles you to discounted rates on project work, as well as hardware supplied below retail price.

Switching to Us

As part of the service we provide to customers, all initial work that is required to switch from your current provider to us is free of charge. This includes things like changing your old passwords, deploying our remote monitoring software and completing an initial health check of your network. All you need to do is ask your current provider for a copy of your customer information document and we will take care of the rest.

A Final Promise

We are 100% committed to providing the most cost-effective managed service contracts in the Auckland market. If you happen to find a better price for managed I.T. services we will beat it by 10%. Guaranteed.