SMARTLOGIC – MANAGED IT SERVICES

itsupport
Our managed services plan provides a complete solution to your IT requirements through proactive monitoring, maintenance, site visits, and included support hours as you need them. Being a managed services customer also gives you access to some great benefits such as discounted rates on hardware and project work.

  • We ensure your staff are able to get on with their work by providing remote and onsite support for desktop related problems.
  • Remote monitoring of your server will alert us to potential problems before they cause downtime. We will also complete an onsite inspection of your server every month.
  • We will maintain your network to make sure it’s both
    secure and reliable.
  • We manage your antivirus software so that your business
    is always protected from external threats.
  • Your important business data will always be protected
    through our excellent onsite and cloud backup services.
  • Integrating your IT with modern cloud services to maximise your business productivity.

Delivering IT through managed services has become common place in the IT industry in recent years. Previously, IT companies worked on a break/fix model which was primarily focused on fixing problems when they came about. In contrast, Managed Services is a solutions based approach to IT which focuses on prevention, maintenance, and providing solutions to customers that improve the efficiency of their business.

Standard Components of Our Managed Services Plan

  • 24/7 remote monitoring of server(s)
  • Routine maintenance, error checking and reporting
  • Included support hours (onsite and remote)
  • Business hours access to help desk (Mon-Fri, 8:30am-5:30pm)
  • Management of antivirus and security software
  • Onsite backup scheduling and verification
  • Application of patches and updates
  • Monthly site visits to perform maintenance
  • Monitoring of system health
  • Discounted rate for additional projects (outside the scope of your agreement)

There are different options available in relation to the level of support hours included in your monthly fee; this will depend on various factors such as the size of your company and how often you require assistance. Our plans cater for small companies who only require a few hours support per month, right up to larger companies who require unlimited support.

Optional Components

  • Hosted email exchange
  • Other cloud services
  • Telephone systems
  • Software licensing e.g. Office 365, ESET NOD32 Antivirus, Shadow Protect, etc.

The cost of these components will depend on the specific needs of your business, and can be rolled into your monthly fee as required. We have excellent relationships with New Zealand’s biggest vendors of hardware and software, so we can always source the various products your business requires.

Key Benefits of Our Managed Services Plan

  • A focus on prevention
  • Early detection and resolution of problems
  • Fixed monthly payments
  • Scalability as your staff numbers increase/decrease
  • A single point of contact for all of your IT requirements
  • Access to specialised services through our vendor partners
  • Less unplanned downtime
  • Higher productivity
  • A rolling monthly contract without the need for a long term commitment

Flexibility

A great advantage of our plans is their flexibility; the included support hours can be adjusted every three months as the needs of your business change. There are no additional fees incurred for changing your plan. Combine this with the fact that we don’t lock customers into long term contracts and it’s clear that our philosophy is a little different. We believe that our customers should stay with us because we are doing an excellent job in supporting them, not because they are locked into annual contracts.

Initial Projects

Often when companies switch IT providers they are looking to review/update their current technology. Through our excellent suppliers we can source quality hardware from routers to servers, and complete any initial project work that your company requires. Being on a managed services plan with us entitles you to discounted rates on project work, as well as hardware supplied below retail price.

Switching to Us

As part of the service we provide to customers, all initial work that is required to switch from your current provider to us is free of charge. This includes things like changing your old passwords, deploying our remote monitoring software and completing an initial health check of your network. All you need to do is ask your current provider for a copy of your customer information document and we will take care of the rest.

A Final Promise

We are 100% committed to providing the most cost effective managed service contracts in the Auckland market. If you happen to find a better price for managed IT services we will beat it by 10%. Guaranteed.